You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order. Not to worry though, this is usually way quicker than waiting for an exchange to be processed.
If you are returning a large product e.g. surfboard, luggage, etc. please contact us.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Surfdome will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.
Unfortunately, the return cost is at your own expense but for our customers based in the USA we recommend using the ReBOUND return service for a more affordable, fully tracked option.
If you return with ReBOUND, you will be able to pay for your return postage online, print out your local return label and ReBOUND will keep you informed on your parcels return journey.
To return a product using ReBOUND, you do not need to call or email us, just follow these simple steps:
1. Go to ReBOUND returns
2. Start your return registration by telling us your order number and country of residence. Your order number can be found on your order confirmation email or the dispatch note included with your original shipment. Please confirm your details (sender address, phone number and email address). ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
3. Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
4. Proceed with the payment.
5. Print your label and attach it on the parcel.
If you do not use ReBOUND, then please send your parcel back to us using the UK address shown on your return note:
c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
We recommend that you select one of the tracked options to enable you to check the progress of your return.