You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order. Not to worry though, this is usually way quicker than waiting for an exchange to be processed.
For our Surfdome Customers based in Ireland we recommend using the ReBOUND return service by visiting their website.
To return a product, you do not need to call or email us, just follow these simple steps:
1.Go to ReBOUND returns
2.Start your return registration by telling us your order number and country of residence. Your order number can be found on your order confirmation email or the dispatch note included with your original shipment.
3.Select a return method that suits your needs. We recommend that you select one of the tracked options to enable you to check the progress of your return.
4.Please confirm your sender address, phone number and email address. ReBOUND will send your return confirmation to the email address provided. The email will contain links to track your return shipment and a copy of your unique return label (so that you can print out your label at a later date if you do not currently have access to a printer).
5.Proceed with the payment.
6.Print your label and attach it on the parcel.
You may also return your parcel to us directly, without going through ReBOUND, to our UK Returns address:
c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
Please note that returned products cannot be dropped back at our warehouse or offices. They need to be posted.
If you are returning a large product e.g. surfboard, luggage, etc. please contact us.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Surfdome will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.