You have 30 days from the date on which the goods were received to return any item for an exchange or a refund.
To return a product, there is no need to call or email us, just follow these simple steps:
1. Complete the return note
Please let us know the products you are returning and choose a reason code from the list. If you are exchanging a product, please ensure that you state the size and colour of the replacement item. In case you have already disposed of your return note, please print off your order confirmation or dispatch email or simply attach a note with your name, billing address details and order number so that we can identify the return.
2. Repackage your products
Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.
3. Return via your preferred method
At Surfdome we offer different return method depending on your country. Please visit our 'Return' section for further information.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Surfdome will issue a refund less the original delivery charge or an exchange. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large, please contact us Our customer service team will be able to assist you.