You have 30 days from the date on which the goods were received to return any item for a refund. For alternative sizes, you will need to place a new order. Not to worry though, this is usually way quicker than waiting for an exchange to be processed.
To return a product, you do not need to call or email us, just follow these simple steps:
1. Complete the return note Please tick the ‘Refund’ box next to the products you are returning and choose a reason code from the list. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.
2. Repackage your products Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.
3. Return via your preferred method Choose a courier or local postal service that you prefer. We recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns from overseas. Address your parcel to our UK address:
c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
If you are returning a large product e.g. surfboard, luggage, etc. please contact us.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Surfdome will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.