You have 30 days from the date on which the goods were received to return any item for an exchange or a refund.
Please note that we can only offer exchanges for a different colour or size but we cannot guarantee that a replacement product will be in stock when your return is processed therefore to ensure availability we recommend placing a new order and returning the original product for a refund.
To return a product, there is no need to call or email us, just follow these simple steps:
1.Complete the return note
Please tick the ‘Refund’ or ‘Exchange’ box next to the products you are returning and choose a reason code from the list. If you are exchanging a product, please ensure that you state the size and colour of the replacement item. In case you have already disposed of your return note, please attach a note with your name and billing address details or order number so that we can identify the return.
2.Repackage your products
Tear off the return note and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact. In case you do not have the return note anymore, you can print off your order confirmation or dispatch email or simply attach a note with your name and details so that we can identify you.
3.Return via your preferred method
At Surfdome we offer a free returns service via Collect+ (you will find the free return label on your return note). Alternatively you can print a Royal Mail pre paid label clicking here. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.
If selecting an alternative service we recommend using a tracked service, our return address is:
c/o XPO Logistics
Unit 29 Vaux Road
Finedon Road Industrial Estate
Please note that returned products cannot be dropped back at our warehouse or offices as the general public is not permitted to access them. All returns need to be sent via post.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Surfdome will issue a refund less the original delivery charge or an exchange. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large and cannot be returned via Collect+ or Royal Mail, please contact us. Our customer service team will be able to assist you.