UK returns with Royal Mail
You have 30 days from the date on which the goods were received to return any item for a refund. If you require an alternative size in an item you purchased, we would recommend placing a new order for the new size and returning the size that is not suitable.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the item must be free from signs of wear and odour.
If you wish to return your goods please complete the form to obtain a valid Returns Authorisation Number (RAN)
You can generate a Royal Mail pre paid label following the steps below and clicking here. This service is fully tracked so please keep the Royal Mail receipt as it will contain your tracking number.
If selecting an alternative service we recommend using a tracked service, our return address is:
North Kettering Business Park
Please note that returned products cannot be dropped back at our warehouse or offices as the general public is not permitted to access them. All returns need to be sent via post.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Surfdome will issue a refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Surfdome reserves the right not to refund the item and arrange to send the item back to you at your expense.
A return confirmation email will be sent to you once your return has been processed.
If your return is large and cannot be returned via Collect+ or Royal Mail, please contact us. Our customer experience team will be able to assist you.